At Grand Slam Fishing Charters, we understand that plans can change unexpectedly. That’s why we offer comprehensive Travel Protection for clients who book one of our private charters. With our Travel Protection plan, you can enjoy peace of mind knowing that your investment is safeguarded against unforeseen circumstances.
Cancellation Policy without the travel protection
Customers who provide 7 days notice or more, either via email or phone, are eligible to receive a full refund or credit for their booking. However, please note that no refunds will be granted for cancellations made with less than 7 days notice.
Cancellation Policy with the travel protection
Alternatively, by purchasing our travel protection, you gain the flexibility to cancel your trip until Noon of the day prior to departure and receive a full refund, minus the cost of the travel protection and applicable fees.
In the event of cancellation due to adverse weather conditions or any other unforeseen circumstances on our end such as a boat malfunction, customers will receive a full refund or credit for their booking. Even without the travel protection.
No-show /Early Return Policy
Customers who fail to show up for their scheduled trip will be charged the full price of the booking. Additionally, once the boat has left the dock, no reductions or refunds will be provided. Should guests decide to return earlier than the scheduled time, no reductions or partial credits will be offered.
No Guarantee of Catching Fish
While we strive to provide an exceptional fishing experience, we do not control the behavior of fish in the wild. Therefore, not catching fish does not warrant a partial refund.
Booking the Correct Vessel
It’s important to ensure that you have booked the correct vessel for your desired excursion. Please note that our Deep Sea Fishing boats, Angler Management and Wahooters, do not support snorkeling or reef fishing. No reductions or refunds will be provided if the incorrect vessel is booked for such activities. Please refer to our frequently asked questions here.
At Grand Slam Fishing Charters, we prioritize customer satisfaction and aim to provide a seamless booking experience. With our travel protection plan, you can embark on your private charter adventure with confidence, knowing that your investment is protected. Contact us today to learn more about our travel protection options and book your next unforgettable journey!